SMS Terms & Conditions
Super Flame Gas Company,Inc. uses a text messaging system to keep you informed about your deliveries, account status, and occasional promotions. You may have received a text message because you opted in via the customer portal, an online form, in person at the office, or by texting a keyword to our SMS portal.
How do I opt out?
To stop receiving text messages, simply text STOP to the number that sent you the message. You will receive a confirmation text message confirming that you have unsubscribed. You can re-subscribe at any time.
Program Information
You may receive SMS messages from our team regarding propane deliveries, service updates, account alerts, or promotions. Messages may also come from our service partners or affiliated providers. Your participation is voluntary, and opting in is not a condition of purchase.
These messages may be sent using automated technology. Standard message and data rates may apply. Please refer to our privacy policy and terms of service for more information.
Frequently Asked Questions
Why did I receive a text message?
You may have opted in through our customer portal, our office, submitted a form online, or sent a keyword to the number that sent you the message.
How was I subscribed?
You signed up to receive messages when you interacted with one of our opt-in options, such as through our website or by texting START.
How do I unsubscribe?
You can unsubscribe at any time by texting STOP to the number that sent you the message. A confirmation message will follow.
How do I re-subscribe?
You can re-subscribe by logging into your customer portal, submitting a form, or texting START to the number that sent you the message.
Does it cost anything?
Standard message and data rates from your mobile carrier may apply. Check with your carrier for details.
How do I get more information?
Text HELP to the number that sent you the message or contact our office at (252) 446-6188.
How often will I receive messages?
Messages are sent occasionally, typically around scheduled deliveries, service notices, or special announcements.
Common Keyword Commands
- HELP — Get more information
- START — Opt in to receive SMS messages
- STOP — Opt out of all SMS communication