Privacy Terms and Conditions

Effective Date: 09/01/2025

Thank you for choosing Super Flame Gas Company,Inc.. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you participate in our SMS (text message) programs.

1. Information We Collect

We collect the following types of information when you opt into our SMS program:

  • Personal Information: This may include your name, phone number, and any other information you provide during the sign-up process or during subsequent interactions with our services.
  • SMS Message Data: We collect the content of the SMS messages sent to and from you, as well as any interactions with our automated systems (such as commands like "STOP", "START", "HELP").
2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide SMS services: This includes sending you information related to [company services, e.g., propane deliveries, account alerts, etc.].
  • To communicate with you: We may send messages related to our services, including promotional content, service updates, and reminders.
  • To comply with legal requirements: We may use your information to comply with applicable laws and regulations regarding SMS communications.
3. Consent to Receive SMS Messages

By opting into our SMS program, you consent to receive text messages from Super Flame Gas Company,Inc.. These messages may include service-related updates, promotional content, or responses to your inquiries.

  • Opt-In: You opt into receiving SMS messages by signing up through our customer portal, texting a keyword to our dedicated SMS number, or otherwise consenting to receive text messages from us.
  • Opt-Out: You may opt out of receiving SMS messages at any time by texting STOP to the number that sent you the message. Upon doing so, you will no longer receive SMS messages from us, except for confirmations of your opt-out request.
4. Standard Message and Data Rates

Standard message and data rates may apply to your use of our SMS services. Please check with your mobile carrier for additional details on any charges you may incur.

5. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. These include:

  • Secure Data Transmission: We use encryption and secure transmission methods to ensure the safety of your information during its transmission over the network.
  • Access Control: Access to personal information is restricted to authorized personnel only.
  • Data Retention: We only retain personal information as long as necessary to provide our SMS services or as required by law.
6. Sharing Your Information

We do not share, sell, or rent your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in delivering our SMS services. These providers are contractually obligated to maintain the confidentiality of your information and to use it solely for the purposes of delivering our services.
  • Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena or legal request.
7. Your Rights

As a user, you have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to applicable legal and operational constraints.
8. Children’s Privacy

Our SMS services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS services, please contact us at:

Super Flame Gas Company,Inc.
Email: office@superflamegas.email
Phone: (252) 446-6188